Frequently Asked Questions – Cold Wallet Services Explained

Answers to the most common questions about BenQ Wallet GmbH’s cold storage solutions.

Cold wallets remain offline, entirely disconnected from the internet, eliminating an attacker’s ability to install malware, steal keys, or perform unauthorized access. Unlike online wallets vulnerable to hacking, cold storage provides a shield against cyber theft, ensuring your funds remain inaccessible to criminals.

Yes, we provide enterprise-level cold wallet services tailored for organizations. These include advanced cryptography, multilayer authentication, and custom backup strategies, ensuring compliance and protection for large portfolios.

Our solutions combine institutional-grade security, easy user access, and personalized support. Unlike most providers, we focus solely on cold storage without distractions, making us specialists in ultimate ownership protection.

Our backup and recovery systems are designed for these scenarios. With proper configuration, multiple secured copies ensure you never risk permanent loss. Each setup undergoes consultation to plan redundancy.

No, our wallets are designed to be user-friendly. You can transfer funds easily while keeping them offline between transactions. Thousands of clients with minimal technical experience already use our solutions daily.

Yes, we offer 24/7 expert support. From the first setup to troubleshooting or creating a custom institutional package, our specialists assist each client with full attention and guidance.

Our Phone

+12079904500

Our Office

176 Court St, Bangor, ME 04401, USA

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BenQ Wallet GmbH, a company duly incorporated and registered in Germany, is authorised and licensed as a Crypto-Asset Service Provider (“CASP”) under the European Union’s Markets in Crypto-Assets Regulation (“MiCA”) (Licence No. BQ927364H5P1LQ82KTA59). The Company, represented by its Director Santiago Gabriel Cruz, further confirms that it fully complies with the applicable crypto-asset regulatory frameworks of Israel, including registration with the Israel Securities Authority (“ISA”) and the Capital Markets, Insurance and Savings Authority (“CMISA”); the Crypto Asset Module of the Central Bank of Bahrain (“CBB CAM”); and the Virtual Assets Regulatory Authority (“VARA”) in Dubai, United Arab Emirates.

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