Return & Refund Policy

Thank you for shopping at this site. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
2. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us If you have any questions on how to return your item to us, contact us at email.
5. Non-Returnable Items Some items cannot be returned. These include perishable goods, personalized products, and personal care goods. Sale items are also typically not eligible for returns. Please contact us if you have any questions about your specific item.
6. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us and send your item to the return address listed on our website.
7. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you received a gift and wish to return it, please note that the original purchaser will be notified of your return. 

Our Phone

+12079904500

Our Office

176 Court St, Bangor, ME 04401, USA

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BenQ Wallet GmbH, a company duly incorporated and registered in Germany, is authorised and licensed as a Crypto-Asset Service Provider (“CASP”) under the European Union’s Markets in Crypto-Assets Regulation (“MiCA”) (Licence No. BQ927364H5P1LQ82KTA59). The Company, represented by its Director Santiago Gabriel Cruz, further confirms that it fully complies with the applicable crypto-asset regulatory frameworks of Israel, including registration with the Israel Securities Authority (“ISA”) and the Capital Markets, Insurance and Savings Authority (“CMISA”); the Crypto Asset Module of the Central Bank of Bahrain (“CBB CAM”); and the Virtual Assets Regulatory Authority (“VARA”) in Dubai, United Arab Emirates.

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